Refund and Returns Policy

🌸 Roseberries.in Return & Refund Policy 🌸

We want you to love what you buy from Roseberries. But if something isn’t right, we’re here to help!

📦 Easy Returns — With Video Proof

To keep things fair and smooth for everyone, we ask that you follow these steps for any return:

✅ What’s Eligible for Return?

• Wrong product delivered

• Damaged or defective item

• Missing product or part

• Item must be unused and in original condition

🕒 You must request a return within 48 hours of receiving your order.

🎥 Video Proof is a Must!

To process your return smoothly, we require a proper unboxing video:

• Start recording before opening the package

• Show the outer box with the shipping label

• Record the entire unboxing in one take (no cuts)

• Clearly show the issue (damage, wrong item, etc.)

🔴 No video = No return/refund.

❌ What Can’t Be Returned?

• Items bought on sale or offer (unless damaged)

• Used, worn, or washed items

• Products returned without tags or original packaging

🔁 How to Request a Return

1. Email us at support@roseberries.in or message on WhatsApp

2. Share your order number + unboxing video

3. Wait for our team to verify and approve

4. We’ll arrange a pickup (if eligible)

5. Refund or replacement will be processed after quality check

💸 Refund Timeline

• Refunds take 5–7 business days once we receive and inspect the item.

• You’ll receive the refund in your original payment method or as store credit.

💬 Need Help?

We’re happy to assist you!

• 📧 Email: support@roseberries.in

• 📱 WhatsApp: +91-XXXXXXXXXX

• 🕘 Timings: Mon–Sat | 10 AM – 6 PM